Terms of Service
Last updated: June 2026

OVERVIEW

Welcome to Swyft Sleep. The terms "we", "us", and "our" refer to Swyft Sleep. We operate this website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a straightforward and enjoyable shopping experience (the "Services").

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least 18 years of age, or the age of majority in your country of residence, and that you have given consent for any of your minor dependants to use the Services on devices you own or manage.

To use the Services, including browsing our website or purchasing products, you may be asked to provide certain information, such as your email address, billing, payment, and delivery details. You confirm that all information you provide is accurate, current, and complete, and that you have the right to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or share your account with any other person.

SECTION 2 — OUR PRODUCTS

We have made every effort to represent our products accurately on our website. However, please note that colours or product appearance may differ from how they appear on your screen, depending on your device and display settings.

We do not warrant that the appearance or quality of any products purchased will meet your expectations or be identical to how they are depicted on our website.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities offered to any person or region on a case-by-case basis.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase. Swyft Sleep reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests once an order has been accepted. If we do not accept, change, or cancel an order, we will attempt to notify you using the contact details provided at the time of purchase.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You confirm that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 — PRICES AND BILLING

All prices are displayed in pounds sterling (GBP) and are inclusive of VAT where applicable, unless otherwise stated. Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time your order is placed, as confirmed in your order confirmation email.

Unless otherwise stated, posted prices do not include delivery, handling, customs, or import charges.

We may offer promotional pricing from time to time, governed by separate terms. Where there is a conflict between promotion terms and these Terms, the promotion terms will govern.

You agree to provide accurate and complete payment information for all purchases. You confirm that: (i) the payment details you provide are true, correct, and complete; (ii) you are authorised to use the payment method provided; (iii) charges will be honoured by your bank or card provider; and (iv) you will pay all charges at the posted prices, including any applicable delivery charges and taxes.

SECTION 5 — DELIVERY

All delivery times are estimates only and are not guaranteed. We are not liable for delivery delays caused by couriers, customs processing, or circumstances outside our control. Once we have dispatched your order to the courier, risk of loss passes to you.

We aim to deliver to addresses within the United Kingdom. Delivery to other regions may be subject to additional charges or restrictions.

SECTION 6 — INTELLECTUAL PROPERTY

Our Services, including all trademarks, brand elements, text, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Swyft Sleep or our licensors and are protected by UK and international copyright, trademark, and other intellectual property laws.

These Terms permit you to use the Services for your own personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent. All rights not expressly granted herein are reserved by Swyft Sleep.

The Swyft Sleep name, logo, product and service names, designs, and slogans are trademarks of Swyft Sleep. You must not use them without our prior written permission. All other trademarks appearing on the Services belong to their respective owners.

SECTION 7 — OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools or integrations as part of the Services. We do not monitor, control, or endorse such tools, and they are provided "as is" and "as available" without any warranties or representations of any kind.

Any use of optional third-party tools is entirely at your own risk. You should review and satisfy yourself with the terms provided by the relevant third-party provider before use.

We may introduce new features or tools to the Services in the future, which will also be subject to these Terms of Service.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any third-party sites. If you choose to leave our website to access a third-party site, you do so at your own risk.

We are not liable for any harm or damages arising from your use of third-party websites or your purchase of products or services from them. We recommend you review the relevant third party's terms and privacy policies before engaging in any transaction.

SECTION 9 — PRIVACY POLICY

All personal information we collect through the Services is handled in accordance with our Privacy Policy, which is available on our website. By using the Services, you confirm that you have read and understood our Privacy Policy.

Your information may be shared with trusted third-party service providers who assist us in operating the website and fulfilling orders. Please review our Privacy Policy for full details.

SECTION 10 — FEEDBACK

If you submit any ideas, suggestions, feedback, reviews, or other content ("Feedback"), you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including to improve and promote the Services.

You confirm that: (i) you own or have all necessary rights to the Feedback you submit; (ii) you have disclosed any compensation or incentives received in connection with your Feedback; and (iii) your Feedback complies with these Terms.

We are under no obligation to keep your Feedback confidential, pay compensation for it, or respond to it. We may monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, defamatory, obscene, or otherwise objectionable.

You are solely responsible for your Feedback and its accuracy. You must not submit Feedback that infringes the rights of any third party or contains malicious code or malware.

SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, delivery charges, or availability. We reserve the right to correct any such errors and to change or update information or cancel orders at any time without prior notice.

SECTION 12 — PROHIBITED USES

You may only access and use our Services for lawful purposes. You may not use the Services: (a) for any unlawful or malicious purpose; (b) to violate any applicable UK or international laws or regulations; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, harm, defame, or intimidate any person; (e) to transmit false or misleading information; (f) to send unsolicited advertising or promotional material (spam); (g) to impersonate any person or entity; or (h) in any way that restricts or inhibits anyone else's use or enjoyment of the Services.

You also agree not to: (a) upload or transmit viruses or malicious code; (b) reproduce, duplicate, sell, or exploit any part of the Services; (c) collect or track the personal information of others; (d) use automated tools, bots, scrapers, or AI agents to access the Services without our express permission; or (e) interfere with or circumvent the security features of the Services. We reserve the right to suspend or terminate your account at any time if we determine you have violated any part of these Terms.

SECTION 13 — AUTOMATED AGENTS

13.1 This section applies if you use, enable, or cause any automated software or agent ("Agent") to access or interact with the Services. An "Agent" means any software that takes autonomous or semi-autonomous action on behalf of a person or entity without direct human supervision.

13.2 No Agent may access the Services unless it identifies itself at all times and complies with the requirements in section 13.4 below. No Agent may access the Services if we have requested it to refrain from doing so.

13.3 We may limit, including by technical means, whether and how any Agent accesses the Services.

13.4 Agents must: (i) identify themselves as an Agent in all HTTP/HTTPS requests by including "Agent/[agent name]" in the user agent string; (ii) not conceal or misrepresent that interactions are from an Agent, including by mimicking human behaviour or bypassing CAPTCHAs; (iii) respond truthfully when asked whether interactions are from a human or computer; and (iv) not circumvent any measures intended to control Agent access to the Services.

SECTION 14 — TERMINATION

We may terminate this agreement or your access to the Services at any time, without notice, at our sole discretion. You will remain liable for all amounts due up to and including the date of termination.

The following sections will survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should continue beyond termination.

SECTION 15 — DISCLAIMER OF WARRANTIES

The information on our website is provided for general information purposes only. We do not warrant the accuracy, completeness, or usefulness of this information, and any reliance you place on it is at your own risk.

To the fullest extent permitted by law, the Services and all products offered through the Services are provided "as is" and "as available", without any representations, warranties, or conditions of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not warrant that your use of the Services will be uninterrupted, timely, secure, or error-free. Nothing in these Terms affects your statutory rights as a consumer under UK law.

SECTION 16 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Swyft Sleep, our partners, directors, employees, affiliates, agents, contractors, service providers, and licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, or replacement costs, whether in contract, tort (including negligence), or otherwise, arising from your use of the Services or any products obtained through the Services.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable UK law.

SECTION 17 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Swyft Sleep and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable legal fees, arising out of: (1) your breach of these Terms of Service; (2) your violation of any law or the rights of a third party; or (3) your access to and use of the Services.

We will notify you of any such claim. We may control the defence and settlement of any claim at your expense but will not settle any claim that imposes non-monetary obligations on you without your consent (not to be unreasonably withheld). You will cooperate reasonably in the defence of any indemnified claim.

SECTION 18 — SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be severed from these Terms. Such a determination shall not affect the validity or enforceability of any other remaining provisions.

SECTION 19 — WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.

These Terms of Service, together with any policies posted by us on this website, constitute the entire agreement between you and us and govern your use of the Services, superseding any prior agreements, communications, or proposals between you and us.

SECTION 20 — ASSIGNMENT

You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. Any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.

SECTION 21 — GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 22 — HEADINGS

The headings used in this agreement are for convenience only and shall not limit or otherwise affect these Terms.

SECTION 23 — CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website.

It is your responsibility to check our website periodically for changes. We will notify you of any material changes in accordance with applicable law. Your continued use of the Services following the posting of any changes constitutes your acceptance of those changes.